Richard Mogford
Workshop Introduction

Richard Mogford holds a Ph.D. in experimental psychology and human factors from Carleton University.  He is employed by the NASA Ames Research Center as a Research Psychologist.  His work history includes eight years with the Federal Aviation Administration (FAA) at the Human Factors Branch of the William J. Hughes Technical Center in New Jersey.  While with the FAA, he conducted large-scale air traffic control simulation studies to examine the workload, user interface, and performance issues associated with air traffic control systems.  He also did research on data link communications, controller decision-making, conflict detection, en-route and terminal system performance, and free flight.  He also assisted with the redesign of the Standard Terminal Automation System user interface.  Richard started working at the NASA Ames Research Center in 1999 where he was the Project Manager for the Human Measures and Performance Project.  After this ended, he transferred to the Human Systems Integration Division at Ames where he worked on a variety of aviation-related projects.  He also led a team to design the user interface for a handheld radiation detector for the Department of Homeland Security.  He is currently focusing on airline operations and is developing automation concepts and software tools to support the dispatcher and airport personnel.

Brian T. Holguin
Airline Operations Center from a National Air Traffic Management Operations Supervisor's Perspective

Brian T. Holguin is a National Traffic Management Officer at the FAA Air Traffic Control System Command Center located in Warrington, VA. He has over 26 years of operational air traffic control and air traffic management experience at Oakland and Washington Air Route Traffic Control Centers, and the Air Traffic Control System Command Center. Additionally, Brian’s experience includes “acting” Manager of Policy and Standards in the FAA Air Traffic Safety Oversight Service, Manager of the National Time Based Flow Management (TBFM) Operations Team, and FAA Headquarters positions in Airspace and RNAV-RNP Procedures and Systems Operations Planning. Brian is the author of the National TBFM Air Traffic Controller Requirement to meet TBFM metertimes; served as FAA Lead on the FAA/NASA Dynamic Airspace Configuration Research Transition Team (DAC-RTT), and is primary author on an Air Traffic Safety Oversight safety study regarding Air Traffic Controllers with multiple operational errors called Return-to-Duty. He is a Senior Member of AIAA and in his spare time, served as Chairman of both the AIAA Air Transportation Systems Technical Committee and the Air Traffic Control Association’s ATC Committee simultaneously. Brian’s current role at the Air Traffic Control System Command Center involves managing and influencing the strategic traffic management plans consistent with stakeholder objectives, and managing uncertainty and national traffic management initiatives in real time.

Leighton Quon
NASA's Airspace Technologies Demonstration Project

Leighton Quon is the project manager for the NASA Airspace Operations and Safety Program’s Airspace Technology Demonstrations (ATD) Project. The project’s goal is to prepare technologies for transfer by maturing, integrating and evaluating technologies in the portfolio with other technologies and systems within the Program as well as systems in the field. His engineering experiences span over 30 years in the Aerospace and Aeronautics disciplines within industry and government, inlcuding Defense, Transportation and Space. He is an AIAA Associate Fellow and 2007 NASA Congressional Fellow.  He holds a BS and MS in Engineering from U.C. Berkeley.

Jim Jansen
Automation and the Aircraft Dispatcher

Jim Jansen’s aviation career spans 50 years (actually 53 years if you count the 3 years conducting un-powered flight under a 15-foot nylon canopy). After his discharge from the Army, he went to work for American Airlines in Chicago. In his 39-year career at AA, he worked as an airfreight telephone sales agent, airport operations/weight and balance agent and B727 ground school instructor. His last 30 years were spent as a dispatcher, dispatch instructor, ATC coordinator, operations coordinator and System Operations Center manager. During that time, he acquired his private and commercial pilot certificates for single/multiengine aircraft with instrument, CFI and ground instructor ratings and his aircraft dispatcher certificate. After retirement in 2005, he was employed by Sabre Airline Solutions as a senior consultant in Shanghai, China and New York City. During the years between 2000 and 2008, he performed the duties of Executive Vice-president for the Airline Dispatchers Federation (a volunteer, professional organization). In 2008, he joined the FAA as an Aviation Safety Inspector – Aircraft Dispatch and is presently one of 2 dispatch inspectors assigned to the Pacific Certificate Management Office.

Dan London
SAAB Sensis' Advanced Surface and Network Management Solutions

Dan London serves as Saab Sensis’ Business Segment Lead for CDM&E (Collaborative Decisions Making and Efficiency).  In this role, he works closely with the company's global customer base to determine the strategic development of the company's airline and airport automation solutions, products and programs.

Dan has over 30 years of aviation-related experience with positions in airline hub management, as well as US and International Business Operations, Sales, Customer Service and Strategic planning.

Mike Wiggins
The Other Side of the Operations

Mike has been with Embry-Riddle Aeronautical University for 39+ years. He is currently a tenured professor and chair of the Aeronautical Science Department. The department had an enrollment of over 1550 students and has 33 full time faculty members with three undergraduate degrees, Aeronautical Science, Aeronautics, and Unmanned Aircraft Systems Science. He holds a Doctorate in Education from Oklahoma State University, a Masters Degree in Business Administration and a Bachelor of Science Degree in Aeronautical Science from Embry-Riddle Aeronautical University. He holds an airline transport pilot certificate with Boeing 757 and 767 type-ratings, a flight instructor certificate, and a ground instructor certificate. His areas of interest are teaching and learning, flight training curricula, and faculty development.

Michael Bakula
The Other Side of the Operations

Michael Bakula is a staff member at Embry-Riddle Aeronautical University, managing a number of specialized simulation labs for the College of Aviation.  In addition to maintaining the existing labs, Mike uses his hardware and software development skills in developing a new Airline Operations Center Simulation lab for students to learn how day-to-day operations work at an airline.  Mike also develops custom hardware and software for the Aeronautical Science department.  In the past he has worked in UNIX support, Computer Based Training software development, and network support for an international bank.  Mike has a BS in Unmanned Aircraft Systems Science from Embry-Riddle Aeronautical University. In his free time, Mike is an amateur photographer and private pilot.  Mike is on the board of directors of FamiLAB, the largest makerspace in the Orlando area. At FamiLAB, he works on mechatronics projects and classes, passing on his knowledge of basic electronics, Arduino microcontrollers and photography to the members.  He also teaches a class on operating the slide rule.

Bala Chandran
Flightsayer and TOMO

Bala Chandran is the founder and CEO of Resilient Ops, a Boston-based startup that is building predictive and analytical software tools for passengers and the Air Traffic Management community. Prior to Resilient Ops, he was a senior consultant at Analytics Operations Engineering, where he developed optimization and predictive models for supply chains, retail, and transportation applications. He holds a Ph.D. in Operations Research from the University of California at Berkeley and a Master’s in Transportation and Logistics from the University of Maryland. His graduate research included large-scale network optimization and queuing models for air traffic management.

Gail Zlotky
Aircraft Ground De-icing: The Development and Future of an Under Appreciated Science

Gail Zlotky has served as an assistant professor at MTSU for 20 years, teaching topics from introductory aerospace courses to advanced air traffic control concepts. Gail holds multiple certificates related to aviation, from her private pilot certificate, to her aircraft dispatch license, and even a national weather service observer license. Her current research focuses on advanced aircraft de-icing concepts as well as integrating ATC NextGen initiatives via training and simulation into the current NAS framework.

Ralph Moehlenbrock
Are You Ready for Flight Planning 2020?

My name is Ralph Moehlenbrock. I have worked in the airline industry since 1992.
I started my career by becoming an air traffic controller and worked for the German air traffic control until 1995. With a short episode at Jeppesen in Frankfurt, Germany, I have joined Lufthansa to work within the Lido/Flight team. I am working for Lido/Flight now for more than 20 years, and my main focus was always on operational topics, supporting our customers at any time. During this period I have established the Flight Planning Service provided by Lufthansa Systems.

For three and a half years, I have been heading the training and consulting team of Lido/Flight.Next to my team leader role, I am supporting our new development project Lido/Flight 4D as a Product Owner of our new Lido/Flight Crew Briefing.

Robert Mauro
Cognitive Support for Airline Operations in Complex Environments

Robert Mauro conducts basic and applied research in decision-making, risk perception, and human emotion. His work includes laboratory and field work on pilot decision-making, training, and cockpit procedures. He has also worked on the development of risk assessment tools and decision-making in space flight control. Dr. Mauro has worked with National Aeronautics and Space Administration (NASA), the Federal Aviation Administration (FAA), the National Science Foundation (NSF), and major airlines. His research utilizes experimental, survey, and observational methods and psychological and physiological measures. Dr. Mauro received an AB from Stanford University in 1979; a MS from Yale University in 1981; and a PhD from Stanford in 1984. He is currently on the faculty at the University of Oregon where he teaches courses in human factors and statistics. He serves on the Executive Committee of the Institute of Cognitive & Decision Sciences and is Senior Research Scientist at the Decision Science Research Institute.

Don Wolford
The Challenge of Collaborative Trajectory Management for the Flight Operator

Aerospace consultant, Don Wolford brings thirty years of experience in airline flight operations, air traffic flow management, systems development, and collaborative decision making to the global aerospace community.  Don recently retired with over twenty-five years of service with United Airlines. 

Air transport flight operations: Over two decades of experience in designing, training, and execution of the dispatch, air traffic, and network operations control functions.
Collaborative air traffic management: Leader in the CDM-Collaborative Decision Making process, which is the cornerstone of flight operator-FAA management of the National Airspace System.

NextGen Technologies: Deep expertise in developing concept of operations, requirements, use case, and deployment of major innovative systems that leverage new technologies to benefit all users of the National Airspace System.

Kapil Sheth
Analysis of Multi-Flight Common Routes for Traffic Flow Management

Dr. Kapil Sheth is employed as an Aerospace Research Engineer at NASA Ames Research Center and has been working in Air Traffic Management for almost 20 years. He is a co-founder of the Future ATM Concepts Evaluation Tool (FACET). Kapil is a recipient of many NASA, FAA, Airline, AIAA research and software awards, and has three patents to his credit. Dr. Sheth is an Associate Fellow of the AIAA and is a member of the FAA/Industry Collaborative Decision-Making (CDM) group.

Mark Spence
The Geobrowser in Commercial Aviation

Mark’s aviation and technology career spans 40 years in flight operations and systems design. Most recently Mark was Hawaiian Airlines Dispatch Manager until his retirement in 2015. Mark co-founded Honolulu based Wxops Inc. in 2010 to commercialize Command, Control, Communications & Computer (C4) systems for use by Government and Industry. WxOps holds several patented and patent pending products designed specifically for Geospatial C4. Mark’s current R&D interests include:
- Usage of a standardized and secure geo-browser by flight dispatch and flight crews using EFBs
- Airline AOC data exchange with ATC, FAA, NOAA, DHS, NTSB, ICAO & WMO
- AOC data exchange of non-routine aircraft and airport hazards
- Exchange of oceanic flight data with ATC and coordinating reroutes as required
- Use of secure low to medium bandwidth data tunnels
- Human factors and task saturation related to use of big data, EFB and 4D
- NextGen and SWIM integration
- Satcom Safety and AOC channel integration

David Wing
Traffic Aware Strategic Aircrew Requests (TASAR)

David Wing is a principal researcher of Air Traffic Management at NASA Langley Research Center.  He holds a Masters degree in aeronautical engineering from the George Washington University.  His NASA career spans 25 years of research in air traffic management and propulsion aerodynamics. David is a recognized authority on ADS-B IN applications, has led several simulation and flight tests, and has authored or co-authored over 40 publications on ATM-related topics. He holds a private pilot’s license with an instrument rating.  David leads the TASAR (Traffic Aware Strategic Aircrew Requests) activity in the NASA Airspace Technology Demonstrations Project.

Stefan Schuet
Emerging Technologies for Airplane State Awareness and Prediction

Stefan Schuet is a research engineer, with NASA Ames since 2001. He received his M.S. degree in electrical engineering from Santa Clara University in 2004. He holds a U.S. patent and has won several distinguished awards, including the 2008 Government Invention of the Year Award, and the 2009 R&D Magazine Top 100 Award. Presently, he is working within the Intelligent Systems Division, where he enjoys combining applied physics and optimization to solve engineering problems across a wide variety of applications.

Kevin Driscoll
Cyber Security for Pilot Assistance

Kevin Driscoll is a Fellow at Honeywell Labs with 45 years experience in the design of safety and security critical systems.  He has been the electronic system architect for space vehicles (including NASA's Orion CEV), aircraft (including the Boeing 777 AIMS), ground and unmanned underwater vehicles.  Prior to joining Honeywell in 1977, he was a cryptography specialist for the U.S. Army Security Agency.  Mr.  Driscoll has 50 patents issued or pending covering safety and security critical systems and a similar number of refereed papers.

Bill Hall
Mosaic Situation Viewer, Collaborative Trajectory Operations Program, and Analytics Suite

Dr. Hall has been quietly building Mosaic ATM's Commercial Applications and Services business unit for 7 years, building up the products and services he'll introduce to us today.  Many of Mosaic's commercial products and services find their origins in NASA research into Air Traffic Management, providing operators an ability to understand, to accommodate, and to participate in ATM actions.  For instance, Dr. Hall proposed and served as PI on NASA research into CTOP, work which underpins Mosaic's commercial CTOP user tool.  Prior to Mosaic, Dr. Hall oversaw the development and deployment of operational and analytics tools that provided tens of millions of dollars in annual benefit for an airline with a fleet of 90 aircraft.  He holds a Ph.D. in Operations Research from MIT, where his research focused on improving traffic flow management efficiency through new forms of collaborative ground delay programs.

Louai Adhami
Enhancing Capacity Profiles with Detailed Surface Operations Modeling Tools

Louai Adhami holds a PhD in Surgical Robotics from INRIA (France), and has been working with simulation systems for the past 15 years. He started working in the aviation field when he joined CSSI Inc. in 2009 and was on the original team that developed the modernized version of the Airfield Delay and Simulation Model (ADSIM+). He now leads the effort of furthering the capabilities of ADSIM+ and supporting a variety of new studies for the FAA.

Alex Cosmas
Statistical Methods for Departure Prediction

Alex Cosmas is Chief Scientist in Booz Allen Hamilton’s Analytics practice, specializing in data mining and predictive analytics across the airline, transportation, and consumer sectors.  He is a recognized expert in the use of predictive and probabilistic models to perform both deductive and inductive reasoning from large datasets.  He has consulted for leading passenger and cargo air carriers both domestically and internationally in the areas of demand modeling, consumer choice, network modeling, revenue management and pricing.  Alex is a member of the Institute for Operations Research and Management Science (INFORMS) and the Airline Group of the International Federation of Operations Research Societies (AGIFORS).  He earned a B.S. in applied physics from Columbia University’s School of Engineering and Applied Science, an M.S. in technology and policy and an M.S. in aerospace engineering, both from the Massachusetts Institute of Technology. 

Joe Vickers
Real Time Runway Friction Condition Measurements Using Data From Airplanes During Landing Rollout

Joe is Managing Director for Aviation Safety Technologies, based in Chicago Ill., overseeing the authorization, technical development and commercialization processes of the SafeLand reporting system.

Previously, Joe’s career centered on airline operation control centers. In addition to being responsible for United Airlines OCC, Joe was responsible for business process redesign and consolidation of UAL’s OCC structure prior to and including the Continental Airlines merger Joe developed the design requirements of the UAL Network Operations Control Center and has consulted internationally on OCC projects since he retired from UAL.

A career spanning deregulation, Joe held leadership roles in the OCC’s of Midway and Altair Airlines. A CFI with multi-engine/instrument ratings, Joe remains active in general aviation and has served as a designated examiner for almost 20 years. Joe has a MBA from University of Illinois at Chicago and his undergrad was at Florida Institute of Technology.

J. Benton
Cockpit Activity as Hierarchical Planning and Execution

Dr. J. Benton received his Ph.D. at Arizona State University in 2012, investigating ways of handling complex constraints in automated planning systems. His dissertation work won him two best paper awards on real-time planning and finding plans with complex resource constraints. He has also worked extensively on planning for search and rescue in open world environments, planning for cyber-security threats, and automated re-planning in the face of execution failure or new information. His latest work at NASA Ames Research Center focuses on automated cockpit and airline operations.

Nico Zimmer
Predicting Human Factors Influence on Effectiveness in Operational Decision-making in OCCs

Nico Zimmer is Supervisor Research, in Boeing’s Digital Aviation Research department. He started his career in 2006 as Software Engineer and GIS Expert at Jeppesen GmbH, Neu-Isenburg, Germany. Nico worked as System Architect and Technical Research Coordinator providing technical guidance and governance within research endeavors. Before taking on the leadership role in research, for one year, Nico was the technical lead & system architect for the development of Jeppesen’s Mobile FliteDeck VFR solution, a mobile application for the general aviation market.  He holds a diploma degree in Geo Informatics, from University of Applied Science in Oldenburg, Northern Germany, owns five patents and has contributed to several international publications. Nico is currently doing his PhD at the Technical University of Braunschweig with its institute for Flight Guidance. He is married, has one child and lives in the Taunus area, north of Frankfurt, Germany.

Steve Hansen
Connected Airline Operations

Currently, Steve Hansen is the Director of Marketing & Solutions Management for the Sabre Flight Management solutions. After graduating from Embry Riddle Aeronautical University with a Bachelor of Science in Aeronautical Science, he started his career with four years in the airline systems operations environment (SOC) as an aircraft dispatcher, Manager of Dispatch, and SOC Director. Since then, he has spent the last seventeen years implementing, supporting, designing, and creating innovative software solutions that enable improved flight management and decision making through comprehensive data and integrated systems. In his free time, he enjoys travel with his wife and two small daughters and time on the golf course.

Chris Codella
Using IBM’s Watson in the Airline Operations Center

Christopher F. Codella is an IBM Distinguished Engineer, and Public Sector Chief Technology Officer, IBM Watson. His current activities center around complex data analytics, particularly applying IBM’s Watson technology to build solutions that support the missions of government agencies at all levels. Dr. Codella earned a Ph.D. in electrical engineering from Cornell University in 1984. Prior to his current position Dr. Codella has worked in engineering and management roles in research and development at IBM, and has served as Deputy Chief Technology Officer of IBM Federal. He has received IBM's Invention Achievement Awards and Outstanding Technical Achievement Awards for his contributions to Enterprise Java and J2EE, and for leading the development of IBM Research’s Global Technology Outlook. Dr. Codella is a Senior Member of the Institute of Electrical and Electronics Engineers, author of numerous of professional publications and conference papers, and holder of several US and international patents.

Diane McClatchy
4DT and the Connected Aircraft

Diane McClatchy is a Principal Systems Engineer with the Rockwell Collins Advanced Technology center where she provides systems engineering support to various internal research and development initiatives including the connected aircraft, data analytics, and cyber security. Previously, Ms. McClatchy worked at ARINC (Rockwell Collins IMS) where she has over 30 years’ experience in the design, development and maintenance of applications supporting airline operations and data delivery.

Andrea M. Georgiou
MTSU NASA Flight Operations Control - Unified Simulation (FOCUS) Lab

Andrea M. Georgiou holds a Ph.D. in General Psychology from Capella University. She serves as an associate professor and flight dispatch coordinator at Middle Tennessee State University in the Aerospace department. Teaching both graduate and undergraduate courses, her classes range from human factors in aviation, flight dispatch, aviation laws and regulations, and advanced weather. Additionally, Dr. Georgiou holds an FAA Aircraft Dispatch certificate and Private Pilot certificate. Her research interests include effective teamwork, coordination, and communication among aviation professionals. Her primary research platform is the MTSU NASA-funded high fidelity simulation lab of an airline operations center. The emphasis of the simulation lab is to provide a unique educational opportunity for students to practice teamwork in a simulated airline environment and take the lessons learned with them into their careers to promote safe operations. Dr. Georgiou has published and presented teamwork research in such journals and conferences as International Symposium of Aviation Psychology, International Conference on Human-Computer Interaction,  Society for Industrial and Organizational Psychology, University Aviation Association, National Training Aircraft Symposium, and Aviation Accreditation Board International.